Oracle CX Cloud Suite
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Other systems to Oracle Social Cloud

You can use Oracle Social Cloud to drive personalized campaigns, address incidents, or communicate with possible hires using social networks.

Data that could be used by Oracle Social Cloud includes the following:

  • Campaign data
  • Contact information
  • Case information
  • HR announcements

This information should not be maintained in Oracle Social Cloud; it should be retrieved using views, queries, or API calls.